Oyster designed and built a bespoke portal for Bargate Homes to boost engagement with their clients.
Bargate Homes were growing rapidly, working on larger developments and engaging with more and more customers every day. There were two key challenges to the brief. The first was to create a tool to engage with potential customers, keep them updated on the build progress of their new home and keep them engaged through to moving into their property. The second was to improve Bargate Homes' aftercare service, providing a ticketing system for snagging etc and also to provide all the house information digitally, reducing print and production costs of creating weight manuals and taking up less space in their customers' cupboards!
Oyster worked with Bargate Homes to plan and produce a bespoke portal that worked in parallel to Bargate Homes' existing systems and processes. The ticketing system offers and alternative way for customers to log snags and issues with a reassuring paper trail and reduces reliance on phones calls to contractors. The options ordering system allows customers to see what is available to them and order them online. The community tools allow new residents to see who lives in their development (if they chose to make their profiles public) and also access the development notice board to share information and news, helping the new community to develop.
"The feedback has been incredible, everybody loves the new look! Well done, you’ve done a cracking job!"